Insights

Ideas about reputation, power and influence, and the forces reshaping how leaders and institutions earn trust.

All Insights

14 October 2026 Who Has the Power to Damage a Reputation? Evri distribution centre branding Photo: Design Bridge and Partners / Evri If your parcel has gone missing, the successful delivery of a billion others... Read article → 12 October 2026 A Matter of Judgement “The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.” – Daniel J. Boorstin There has been no shortage of... Read article → 9 October 2026 When Big Tech Comes to Town One of Amazon data centers Photo: Amazon News Amazon has a problem. It needs to build a lot more data centres, and a growing... Read article → 5 October 2026 Finding Your Voice “The human voice: it’s the instrument we all play.” — Julian Treasure It has been one of those weeks that has taken me from... Read article → 2 October 2026 The Billionaire Distortion Field Panoramic view of a private jet Photo: DGSmith / Shutterstock Billionaires occupy a strange place in public life. Extreme wealth attracts fascination, but it... Read article → 28 September 2026 Pay Attention “Attention is the rarest and purest form of generosity.” — Simone Weil Hello again from London. After a few weeks of planes, different time... Read article → 23 September 2026 When Silence Stops Being Safe King Charles III and Earl Spencer There is an idea in crisis communications that saying nothing is the safest option. Sometimes it is. But... Read article → 10 September 2026 The Power of Good Vibes Marks & Spencer superstore (Image Credit: Gilangpnp / Shutterstock.com) There are moments when a brand simply seems to have the wind behind it. People... Read article → 4 September 2026 Knowing When to Switch Off In Mallorca “Almost everything will work again if you unplug it for a few minutes, including you.” — Anne Lamott Hello again from London.... Read article →